Frequently Asked Questions

Choose an activity, then use the availability form or the WhatsApp button to send your preferred date and number of travelers. We check availability with the local provider and reply on WhatsApp with the details. There is no account to create and no online checkout.

No. Sending a request does not confirm a booking. We first check availability with the local provider, then message you on WhatsApp with the outcome and the final details.

Right now you can request quad biking and horse riding. Camel riding, kitesurfing, surfing, beach yoga and Moroccan cooking classes are coming soon.

We’re opening Mogador.City step by step, one trusted local provider at a time, so we don’t have fixed dates yet. Message us on WhatsApp and tell us which experience you want first — we’ll let you know as soon as it opens.

Many providers welcome beginners, with a briefing for quad riders and a horse matched to your level for riders. Requirements differ by provider, so tell us your experience level when you send your request and we will confirm what is suitable.

It depends on the activity and the provider. Age, height and weight limits are set by each provider for safety. Send us the ages of the children in your group and we will check what is possible.

Prices, when shown, are in Moroccan dirhams (MAD). Where a price is not yet published, the activity shows “Price on request”. The final price is confirmed with you on WhatsApp before you commit to anything.

Each activity page has a packing checklist — for example sun protection, closed shoes and water. The provider may add specific items when they confirm your request, so check the details we send you on WhatsApp.

Meeting points depend on the selected provider and activity. Once availability is checked, we share the exact location and time on WhatsApp. If you would like help with directions or pickup, just ask.

Wind, waves and weather can affect outdoor activities. The provider decides whether an activity can go ahead safely and may propose a new time or a different plan. Details are confirmed with you on WhatsApp.

Mogador.City does not take online payments. Payment methods and timing depend on the provider and are confirmed on WhatsApp before you commit to your activity.

The fastest way is WhatsApp at +212 602 613 531. You can also use the inquiry form on our contact page, which opens WhatsApp with your details pre-filled.